How it works
Diagnostics first. Then an honest answer.
No device gets parts thrown at it. The failure is found, the options are explained, and you decide before money is spent.
- 01
Tell us what happened
Call or text, or send the contact form. Describe the device, the symptoms, and anything that led up to the failure — a drop, a spill, a power surge, a failed update. History narrows the search fast.
- 02
Diagnostics first
The device is examined and tested before any parts are ordered or replaced. The goal is to identify the actual point of failure — not to swap parts and hope. You get a clear explanation of what was found.
- 03
Repair-or-not, in plain terms
Some failures are quick fixes. Some need a hard-to-source part. Some aren't worth repairing at all. You'll get an honest assessment of the options and the likely cost before work continues, so you can decide.
- 04
The repair
Approved work is carried out with proper tools — microscope, hot air, regulated supplies, and quality components. Board-level repairs are done to hold up, not just to pass a first power-on.
- 05
Testing
The repaired device is tested against the original symptom and put under normal load before it goes back to you. If a board was replaced, it's checked under power first.
- 06
Back to you
You get the device back with a summary of what was done. If parts were salvaged from a unit that couldn't be saved, you'll hear about that too.
Why diagnostics come first
Whether a repair is possible — and whether it's worth doing — depends on the specific failure, the condition of the board, and whether replacement parts can be sourced. Diagnostics come first for exactly this reason. You'll always get a straight answer before money is spent.
Replacing parts without a diagnosis is how people end up paying for a new board that didn't fix anything. Finding the actual fault first is cheaper, faster, and honest — and sometimes the finding is "this one isn't worth repairing," which is worth knowing before you spend.
Request a repair
Broken electronics? Let's find out what's actually wrong.
Call or text with the device and the symptoms. Diagnostics come first — you'll get a straight answer on whether it's worth repairing before any parts are touched.